Effective date: July 29, 2026
These Terms of Service and Privacy Policy apply to the website millereastend.com and the services provided by Miller Home & Property Services, also referred to as “Miller H&P Services,” “we,” “us,” or “our.”
By accessing our website, requesting an estimate, scheduling a service, or hiring us, you acknowledge that you have read and agree to these terms.
Miller Home & Property Services provides handyman, property-maintenance, assembly, repair, moving-labor, installation, cleaning, and related home and property services.
The availability, scope, price, and timing of any service will depend on the specific project, property conditions, location, materials, staffing requirements, and information provided by the customer.
Information shown on our website is general information and does not guarantee that we can perform every requested service.
Estimates are based on the information, photographs, measurements, descriptions, or property conditions available when the estimate is prepared.
Unless specifically described as a fixed-price quote, an estimate is an approximation and is not a guaranteed final price.
The final price may change when:
We will attempt to inform the customer before performing significant additional work whenever reasonably possible.
An estimate does not reserve an appointment unless the appointment is separately confirmed.
Unless a written estimate states otherwise, hourly jobs may be subject to a two-hour minimum labor charge.
Labor time may be rounded up to the next half-hour, as disclosed in the estimate or invoice.
Travel charges, mileage, tolls, parking, disposal fees, materials, rental equipment, truck expenses, and additional labor may be charged separately when applicable.
Appointment dates and arrival times are reasonable estimates and may be affected by traffic, weather, emergencies, prior appointments, material availability, worker availability, or other circumstances outside our reasonable control.
We will make reasonable efforts to notify customers of material delays or scheduling changes.
The customer must provide:
Delays caused by unavailable access, incorrect information, locked areas, building restrictions, or customer unavailability may be treated as billable time.
Customers should provide as much notice as reasonably possible when canceling or rescheduling an appointment.
A cancellation fee may apply when:
Any applicable cancellation charge will be based on expenses incurred, reserved labor, travel, or the terms disclosed in the customer’s estimate.
When a customer supplies a product, fixture, part, appliance, building material, or assembly kit, the customer is responsible for ensuring that it is:
We are not responsible for defects, missing components, incompatibility, manufacturer errors, improper sizing, or failures involving customer-supplied products.
Additional time required because of missing, defective, incorrect, or incomplete materials may be billable.
Work may be suspended or declined if we discover conditions that may create a safety risk or require a licensed specialist.
These conditions may include:
The customer remains responsible for work already completed, time spent, and costs incurred before the unsafe or undisclosed condition was discovered.
Any request that changes or expands the original scope may result in additional labor, materials, travel, or equipment charges.
Verbal or written approval of additional work may be treated as authorization to proceed and charge for that additional work.
When these website terms conflict with a signed estimate, invoice, proposal, or service agreement, the more specific written document will control for that project.
Unless otherwise stated in writing, payment is due in full upon completion of the service or receipt of the invoice.
Any approved payment extension may not exceed seven calendar days unless we agree otherwise in writing.
Customers are responsible for reviewing invoices promptly and raising any billing questions within a reasonable time.
Returned payments, chargebacks submitted without a legitimate basis, and unpaid balances may be subject to reasonable collection expenses where permitted by law.
We reserve the right to pursue lawful collection remedies, including filing a claim in the appropriate small claims or civil court.
A deposit may be required for projects involving:
Deposits may be applied toward reserved labor, materials, rentals, or other project expenses. The estimate or invoice will explain whether a deposit is refundable.
Customers should disclose fragile items, hidden utilities, known leaks, damaged surfaces, weak structures, underground lines, concealed wiring, plumbing, or other relevant property conditions before work begins.
We are not responsible for:
Nothing in these terms limits responsibility that cannot legally be limited, including responsibility arising from gross negligence, intentional misconduct, or rights provided by applicable consumer law.
Customers requesting moving or furniture-handling services must disclose unusually heavy, oversized, fragile, valuable, antique, or hazardous items before the appointment.
This includes pianos, safes, stone furniture, large appliances, artwork, glass, exercise equipment, and items requiring specialized rigging.
We may decline to move an item when:
The customer is responsible for securing jewelry, money, documents, medications, firearms, collectibles, and other highly valuable or irreplaceable property.
We may photograph a work area before, during, or after service for purposes such as:
We will not publicly use identifiable photographs of a customer, personal documents, license plates, or private living areas for advertising without permission.
All website content, including our business name, logo, photographs, graphics, service descriptions, and written materials, is owned by or licensed to Miller Home & Property Services unless otherwise stated.
You may view and print website content for personal use. You may not reproduce, sell, republish, copy, or commercially use our content without written permission.
We make reasonable efforts to keep our website accurate and available. However, we do not guarantee that:
We may update, suspend, or remove website content at any time.
Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, security, availability, or privacy practices.
A link does not represent an endorsement or guarantee of the third party.
Services will be performed with reasonable care and skill.
Except for warranties specifically provided in writing and warranties that cannot legally be excluded, the website and its content are provided on an “as available” basis without additional express or implied warranties.
Manufacturer warranties for customer products, fixtures, materials, or equipment are provided by the applicable manufacturer and not by Miller Home & Property Services.
To the fullest extent permitted by law, Miller Home & Property Services will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from use of the website or services.
Any liability relating to a specific service will be limited to the amount paid for the portion of the service giving rise to the claim, except where such limitation is prohibited by law.
These limitations do not apply to gross negligence, intentional misconduct, or any liability that cannot legally be excluded or limited.
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from:
This provision does not require you to compensate us for losses caused by our own negligence or unlawful conduct.
These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.
Any legal action arising from these terms or our services may be brought in a court with proper jurisdiction in Suffolk County, New York, unless applicable consumer law requires another location.
We may revise these terms when our services, business practices, or legal obligations change.
Updated terms will be posted on this page with a revised effective date. Changes will apply prospectively and will not change a signed agreement for previously completed work unless legally required.
We may collect personal information that you voluntarily provide when you:
This information may include:
Please do not submit Social Security numbers, financial-account passwords, medical information, immigration documents, or other highly sensitive information through our website.
When you visit our website, our hosting or security providers may automatically process limited technical information such as:
This information may be used to deliver the website, maintain security, prevent abuse, diagnose technical problems, and protect our systems.
Our website currently uses only cookies or similar technologies that are necessary for the website to function securely and provide requested features.
We do not currently use cookies for behavioral advertising, cross-site tracking, or audience profiling.
Additional information is available in our separate Cookie Policy.
If we introduce analytics, advertising, or other nonessential cookies, we will update our disclosures and obtain consent where required before activating those cookies.
We may use personal information to:
We will not use personal information for a materially unrelated purpose without providing appropriate notice and obtaining consent where legally required.
Where the General Data Protection Regulation or similar laws apply, we may process personal information under the following legal bases:
We process information when necessary to provide an estimate, schedule a service, perform requested work, issue an invoice, or otherwise fulfill an agreement with you.
We may process information for legitimate business purposes, including responding to inquiries, operating and securing our website, documenting services, preventing fraud, improving operations, and protecting our legal rights.
We will consider your rights and interests before relying on this basis.
We may process and retain information when necessary to comply with applicable tax, accounting, insurance, court, regulatory, or other legal requirements.
We may rely on your consent when legally required. You may withdraw your consent at any time, but withdrawal will not affect processing that already occurred lawfully.
We may disclose information only as reasonably necessary to:
Service providers are authorized to use personal information only for the services they provide to us, subject to their agreements and legal obligations.
We do not sell personal information for money.
We do not share personal information for cross-context behavioral advertising.
Payments may be processed through banks, card processors, payment applications, or other third-party payment services.
We may receive transaction details such as the payer’s name, payment amount, date, payment status, and limited payment identifiers.
We do not intentionally store complete credit-card numbers or online-banking passwords on our website.
Third-party payment services process information under their own terms and privacy policies.
We retain personal information only for as long as reasonably necessary for:
Retention periods vary depending on the type of information and the reason it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email system, mobile device, storage system, or internet transmission can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive information through ordinary email, text messages, or website forms.
Depending on where you live and applicable law, you may have the right to:
These rights may be subject to legal exceptions. For example, we may retain information needed to complete a transaction, maintain required business records, collect a balance, prevent fraud, comply with law, or defend a legal claim.
To submit a request, contact us using the information in Section 39.
We may need to verify your identity before completing a request. We will use verification information only to process and protect the request.
Residents of the European Economic Area or United Kingdom may have rights under applicable data-protection law, including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
You may also lodge a complaint with the data-protection authority in the country where you live, work, or believe a violation occurred.
Because our business and website operations are based in the United States, information submitted through our website may be processed or stored in the United States.
Where required, we will rely on an applicable legal mechanism for international data transfers.
Residents of certain U.S. states may have additional privacy rights under applicable state law.
We will honor legally valid privacy requests to the extent the applicable law applies to our business.
Miller Home & Property Services does not currently sell personal information or use personal information for cross-context behavioral advertising.
We may contact you by email, telephone, or text message to:
We will not send recurring promotional text messages without any consent required by applicable law.
You may request that we stop promotional communications at any time. However, we may still send necessary messages regarding active appointments, transactions, invoices, safety issues, or legal matters.
Message and data rates imposed by your carrier may apply.
Our website and services are intended for adults seeking home or property services.
We do not knowingly collect personal information from children under 13 through the website.
If you believe a child has submitted personal information to us, contact us so that we can review and, where appropriate, delete it.
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal.
We do not currently use the website for cross-site behavioral advertising.
Third-party services linked to or used through our website may collect information under their own privacy policies.
We encourage you to review the privacy policies of any payment provider, hosting service, map service, social-media platform, or other third party you choose to use.
We may update this Privacy Policy when our website, service providers, information practices, or legal obligations change.
The updated policy will be posted on this page with a revised effective date.
Material changes will apply prospectively unless otherwise required by law.
Questions about these Terms of Service, our Privacy Policy, or a privacy request may be directed to:
Miller Home & Property Services
Riverhead, New York, United States
Website: millereastend.com
Email: info@millereastend.com
Telephone: (934) 231-1335
For privacy requests, use the subject line: Privacy Request.
If any part of these terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
These website terms, together with any applicable estimate, invoice, proposal, or signed service agreement, represent the agreement between the customer and Miller Home & Property Services regarding the applicable website use or service.
Nothing in these terms eliminates rights that cannot legally be waived under applicable consumer-protection law.